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Frequently Asked Questions

WHAT REGIONS DO YOU SERVICE?

We service all Southern California counties 

HOW MUCH DO BALLOON INSTALLS COST?

Our custom décor pricing varies based on the types of design, complexity, length, volume, delivery & installation costs.

All of our garlands are priced per foot so having measurements of the specific space where you want your balloon setup will help you with a general idea of cost. 

WHEN AND WHERE CAN I PICK UP MY GRAB & GO GARLANDS?

Grab & Go Garlands are available for pick up Monday - Friday

 1910 N. Campus Ave. Upland, CA 91784

NEED TO CANCEL YOUR ORDER?

If you need to cancel your event I will need a 7 day notice from your event date. 

Your non-refundable deposit will be held as a credit on your account indefinitely and can be used for a future event.

 

Cancellations less than 7 day from your event are no longer eligible to be rescheduled. Deposits are non-refundable. 

DO YOU HAVE AN ORDER MNIMUM?

Please note: We have a $400 balloon order minimum for custom installations. That minimum does not include delivery and installation fees.

 

We also have Grab & Go Options for smaller budgets!  

BALLOON QUALITY

Our latex balloons are made from natural latex — non-plastic, 100% biodegradable, and made in the U.S.A.

HOW DO I CONFIRM MY EVENT ?

All orders are subject to availability. A 50% non-refundable booking fee is required to hold your event date. Once the deposit has been received your event will be confirmed. 

CAN I LEAVE MY BALLOONS OUTSIDE IN DIRECT SUNLIGHT & EXPECT THEM TO LAST?

No, I would suggest keeping your balloons out of direct sunlight to prevent the balloons from popping. Balloons expand in warm temperatures which can result in your balloons popping.  Any sort of shading to protect your balloons until closer to your event start time will be helpful. 

DELIVERY & INSTALL FEES

Delivery Fee: $2.50 / mile

Installation Fee: 20% of the Order Total

WHAT IS A GRAB & GO GARLAND?

Grab & Go Garlands are the perfect budget-friendly alternative that still packs a big POP! 

Grab & Go Garlands are full constructed by me and hung by you. I will provide you with the proper items needed to hang your balloon garland. 

WHAT DOES OXIDIZING MEAN?

Clear balloons will oxidize and become cloudy quickly when exposed to heat and sunshine.

 

Colored balloons will take on a velvety/ matte appearance.

HOW DO I TAKE CARE OF MY BALLOONS?

Please keep your balloons away from any extremely low temperatures or very high/ warm temperatures.

Balloons thrive at room temperature! 

Handle your balloons with extreme care. It's best to keep little fingers away from the balloons as they are not built to be played with (at least until your pictures have been taken)

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